Be assured, we will work with you every step of the way.
You will have access to our full team who will work with you covering as much as you need us to. It may be that you want help in creating your new chart of accounts, you may want to automate your warehousing, some advice on data transfer or ensure your Working From Home people are still involved in decisions about set up. Perhaps you want us to liaise in depth with your hardware supplier or IT department. We can help with that and much more.
You may have already done that work and our involvement is purely on configuring the software.
We can work exactly as you need us.
And when you are ready for 'Go live' day, rest assured that you won't be left on your own to manage the system going forward as we will be with you, hand holding until you have that confidence of all the processes.
Going forward, we will be there to help with your support queries and also to help if the business changes and the software needs to be configured differently.
Our project management processes have been developed over many years, based originally on Prince2 - adapting to the size and type of project.
These include :-
We will install your software and configure it to ensure it works the way you need it to and we will continually check and test this with you.
When migrating your data from your old software(s) we will work with you to agree the best plan and how much of your data you want to bring across. It is important that you don't make your legacy data force you into making configuration decisions that aren't quite right. We can help re-map and cleanse the data with you so that you really do get what you need.
Training can be done as best works for you. It might be on a train the trainer basis, or it may be that we spend a couple of hours with each department each day so that their day to day work is not impacted.
Whatever decisions we make together, we have done many hundreds of implementations so we really do know what we are doing.
Our support team also work on implementation so they know the software and more importantly they will know how it has been configured for your business.
We have both accounting and technical specialists on the team so all types of call are handled and answered promptly.
We use Greentree Service for our call logging process - clients can choose the way that suits them to raise a call - by email, by logging a call online, or simply by picking up the phone. All calls are logged and tracked and if it cannot be resolved immediately, you will be kept up to date until it is sorted.
All of our support team have access to TeamViewer software so can log on remotely to help or advise.
We offer consultancy services for Greentree and 123insight which includes process reviews, report and document design and integration with other software.
You may want to review additional Greentree modules or you may have a process that you now feel needs to be changed and adapted - we can help.
We also provide full consultancy services for Access Dimensions, having worked with Access software since 1991.
We have also been called up to act as an Expert Witness in a fraud trial, offering forensic help on data that had been changed, identifying how and by whom.
Finally, we are often asked to help on an entirely independent basis to help companies review and decide about software and solutions.
You may have a process that needs to be followed absolutely and standard software may not quite meet the requirements.
We are a Value Added Developer for Greentree which means we have access to full source code and so can make changes or add in enhancements so that the software matches your needs exactly.
Our developers are all UK based with years of experience of Greentree and many more in development in general.
Additionally we have written specific modules or software for our customers, either integrating with Greentree or entirely stand alone.
Fully integrated, unified ERP Software Solutions
Greentree ERP software works to ensure that your business is as efficient and profitable as possible. As a fully integrated system with an extensive range of customisable suites, modules, and features to choose from Greentree can be tailored to the exact needs of your business.
Plus, as a Greentree Value Added Developer, we can also modify or create new modules specifically for you. Used worldwide by over 10,000 companies across a wide range of industries, providing a tool to streamline business processes.
Award-winning MRP/ERP/CRM manufacturing management software
We love 123insight's approach which is quite simply unique in the software market. There is nothing to pay until you've viewed the software at workshops, completed full training, and are ready to implement!
Even then there's no binding contract; instead they offer a straightforward, fully inclusive, flexible, 'pay-as-you-go' monthly subscription, which can be cancelled any time. You can also purchase the software rather than a monthly subscription, either at the start or after several months when you've proven the software in your business.